Contact & Grievance Officer

Who we are, how to reach us, and who to escalate to when support has not resolved something.

This page is incomplete and must be filled in before launch. Indian e-commerce rules require a marketplace to publish its legal identity and a named Grievance Officer with real contact details. Every [FILL IN] below is a blocker, not a placeholder to tidy up later — and a payment gateway will check this page before activating a live merchant account.

Who we are


Legal entity	[FILL IN: registered legal name, e.g. Gears of Future Pvt Ltd]
Registered address	[FILL IN: full registered office address with PIN]
Operating address	[FILL IN: if different from registered]
CIN	[FILL IN]
GSTIN	[FILL IN]
Website	gfx.network

Customer care

For anything to do with an order — where it is, a return, a refund, a replacement.


Email	[FILL IN: e.g. support@gfx.network]
Phone	[FILL IN]
Hours	[FILL IN: e.g. Monday to Saturday, 10:00–18:00 IST]

We aim to answer within one working day.

Seller support

For anything to do with selling on GFX — onboarding, listings, orders, settlements.

Use the seller support page, or email [FILL IN: e.g. sellers@gfx.network].

Grievance Officer

If support has not resolved your complaint, escalate it here. This is a named individual, not a queue.


Name	[FILL IN: full name]
Designation	[FILL IN: e.g. Grievance Officer]
Email	[FILL IN: e.g. grievance@gfx.network]
Phone	[FILL IN]
Postal address	[FILL IN: full address for written complaints]

How we handle a grievance

We acknowledge it within [FILL IN: confirm the statutory acknowledgement window with counsel] of receiving it, with a reference number.
We tell you what we are doing and who is doing it.
We resolve it within [FILL IN: confirm the statutory resolution period with counsel], or explain in writing why we cannot and what happens next.

You can raise a grievance using the form below, or by email or post to the details above. If you have already raised it with support, include the reference — it saves us both a round trip.

Selling on GFX

Questions about becoming a seller, commission rates or how the platform works are best started at About GFX, or with the fee calculator if the question is really about money.