GFX Policies

GFX · version 1

Contact & Grievance Officer

Version 1 Effective 18 September 2026 History

This page is incomplete and must be filled in before launch. Indian e-commerce rules require a marketplace to publish its legal identity and a named Grievance Officer with real contact details. Every [FILL IN] below is a blocker, not a placeholder to tidy up later — and a payment gateway will check this page before activating a live merchant account.

Who we are
Legal entity [FILL IN: registered legal name, e.g. Gears of Future Pvt Ltd]
Registered address [FILL IN: full registered office address with PIN]
Operating address [FILL IN: if different from registered]
CIN [FILL IN]
GSTIN [FILL IN]
Website gfx.network

Customer care

For anything to do with an order — where it is, a return, a refund, a replacement.
Email [FILL IN: e.g. support@gfx.network]
Phone [FILL IN]
Hours [FILL IN: e.g. Monday to Saturday, 10:00–18:00 IST]

We aim to answer within one working day.

Seller support

For anything to do with selling on GFX — onboarding, listings, orders, settlements.

Use the seller support page, or email [FILL IN: e.g. sellers@gfx.network].

Grievance Officer

If support has not resolved your complaint, escalate it here. This is a named individual, not a queue.
Name [FILL IN: full name]
Designation [FILL IN: e.g. Grievance Officer]
Email [FILL IN: e.g. grievance@gfx.network]
Phone [FILL IN]
Postal address [FILL IN: full address for written complaints]

How we handle a grievance

  1. We acknowledge it within [FILL IN: confirm the statutory acknowledgement window with counsel] of receiving it, with a reference number.
  2. We tell you what we are doing and who is doing it.
  3. We resolve it within [FILL IN: confirm the statutory resolution period with counsel], or explain in writing why we cannot and what happens next.

You can raise a grievance using the form below, or by email or post to the details above. If you have already raised it with support, include the reference — it saves us both a round trip.

Selling on GFX

Questions about becoming a seller, commission rates or how the platform works are best started at About GFX, or with the fee calculator if the question is really about money.