Seller Support

One desk, one queue, one reply. You do not need to work out which team a question belongs to — send it here and we route it.

We answer within one working day. If something is stopping you from selling right now, say so in the first line and we will treat it that way.

What to send here

Getting started — registration, GST and PAN verification, bank details, pickup locations, or an application that has been sitting in review longer than it should.

Listings — a product that will not publish, a SKU that will not link to the brand registry, pricing or stock that is not updating, a listing that was taken down and you do not know why.

Orders and shipping — an order that has not appeared in your dashboard, a pickup that did not happen, a label that will not generate, a shipment stuck in transit, a return you disagree with.

Money — a deduction you do not recognise, a statement that does not add up, a settlement that has not landed, a payout that failed.

Something else entirely — send it anyway. A question that does not fit a category is usually the one worth answering.

What helps us answer faster

• Your business name as it appears on your GFX account
• The order, listing or SKU reference, if there is one
• What you expected and what happened instead
• A screenshot, where it saves explaining

You do not need all of it. Send what you have.

The other ways in

Some things have their own page because they need different information from you:

• Brand registry — claiming a brand, registering a new one, or correcting an entry
• Catalogue assistance — getting a large number of products listed
• Report an issue — a listing, seller or product that should not be on GFX

All of them reach the same team. Use whichever fits; nothing is lost if you pick the wrong one.

Escalating

If a reply has not come, or the answer has not resolved it, escalate to the Grievance Officer. Include the reference from your original message.