Shipping Policy

Counsel must review this page before it takes effect, and engineering must confirm every figure against Vayu before it is published. It is also one of the pages a payment gateway checks before activating a live merchant account.

Who delivers

Sellers hold their own stock. GFX books the carrier on its own account, or the seller ships the order themselves where that is how their listing is configured. Either way the delivery promise shown at checkout is the one that must be met.

We deliver across India. [FILL IN: confirm — any pin codes not served, and how a customer finds out before paying rather than after]

Delivery options

Option	What it means	Available on
Same-day	Ordered and delivered the same day	Where the seller, the product and the pin code all allow it. Shown at checkout when it applies
Next-day	[FILL IN]	[FILL IN]
Standard	[FILL IN: typical range in working days]	Everywhere we serve

The delivery date shown at checkout is the promise, and it is specific to your address and the seller's location. A generic range on a policy page is not what you are buying against — the checkout figure is.

What it costs

Delivery charges are shown before you pay, never added afterwards.

[FILL IN: free delivery threshold, if any. Standard charge by weight band or a flat rate. Same-day and next-day surcharges.]

There is a cap on what a seller may charge for delivery in each category. A ₹1 product with ₹22,000 of delivery is not a listing that can exist here.

When it ships

Sellers accept and dispatch within the time the platform specifies for the service you chose. You get tracking as soon as the parcel is with the carrier.

[FILL IN: confirm the dispatch SLA by service level, and what happens when a seller misses it]

Tracking

Tracking appears in your order as soon as the label is generated. Updates come from the carrier and can lag the parcel by a few hours — a scan that has not appeared does not mean the parcel has not moved.

When delivery fails

Nobody at the address. The carrier reattempts [FILL IN: number] times. After that the parcel returns to the seller and you are refunded in full.

Address wrong or incomplete. We or the carrier will try to reach you. Where it cannot be delivered, the parcel returns and you are refunded in full.

Parcel lost in transit. GFX resolves it with the carrier. You are not asked to chase the carrier yourself — you bought from GFX, not from the carrier. You get a replacement or a refund.

Parcel arrives damaged. Do not accept it if the damage is visible; if you have already accepted it, raise a claim with photographs under the Return & Replacement Terms. Damage in transit is covered.

Checking what arrived

Where a product carries a serial number, we record it at dispatch and tie it to your order. The serial on the box should match the one in your order record. If it does not, tell us before using the product — it is exactly the discrepancy the record exists to catch.

Returns

Reverse pickup is arranged by GFX on a covered claim. You do not book a courier and you do not pay for it. See the Return & Replacement Terms.

International

GFX delivers within India only. [FILL IN: confirm, and say so plainly if it changes]

Questions

Customer care, with your order reference.